It may take up to 4 hours to confirm payment with the bank. Once payment is confirmed, we will process and ship your order within 4 hours, subject to product availability.

Before shipping, we will contact you to confirm the delivery location and time. A complete postal address, including PIN code, email address, and contact number, is required for successful delivery.

If any item from your order is not in stock, we will procure and dispatch it within 10 working days. You will be kept informed in such cases.

Products are packaged based on their type using biodegradable paper bags, cotton cloth bags, and glass jars. We follow a zero-waste packaging policy and recycle bags and jars after delivery to support a plastic-free environment.

Delivery time may be affected by factors beyond our control, such as weather conditions, transport strikes, or unexpected delays from delivery partners.

Complaints regarding rotten or spoiled products will only be accepted within 1 hour of delivery. Please email ask@frootex.com with your order number and supporting photos or videos clearly showing the condition of the delivered items.

For information on returns, replacements, or cancellations, please refer to the Returns and Cancellation Policy on our website.